Vendor Management Coaching
Build A Strong Vendor Management With Us
Cybersecurity Basics
What is Vendor Management?
Vendor management refers to the process of managing and controlling relationships with external service providers, e.g. Managed Security Service Providers (MSSPs).
We help you select the right partner, but also provide further support with contract management, performance monitoring, communication and collaboration, and create continuous improvement.
Reliable. Effective. Flexible.
How a Typical Vendor Management Coaching With Us Looks Like
Phase 1
Preparation & Planning (optional)
Analysis of requirements: We start with a detailed analysis of your individual needs and security requirements. This includes a review of your existing infrastructure, risk assessment and the definition of clear objectives for vendor management.
Selection of the right MSSP: Based on your requirements, we support you in selecting the optimal MSSP. In doing so, we draw on our comprehensive understanding of the market and our comparison database to find the best partner for you.
Contract drafting: We review and optimize the contractual documents (master SLA, service agreement) with the MSSP in order to protect your interests and create a solid basis for cooperation.
Phase 2
Phase 2: Transition and Onboarding
Structured onboarding: We support the onboarding of the MSSP and ensure that all necessary documentation is available and processes are handed over smoothly.
Knowledge transfer: We support the transfer of knowledge between your team and the MSSP to ensure a seamless handover of services.
Establishment of vendor management processes: We work with you to develop and implement robust vendor management processes, including SLA and KPI reporting, regular service meetings and transparent change management.
Audit-proof transition: We ensure an audit-proof transition to operations so that you meet all compliance requirements.
Phase 3
Operational Operation and Optimization
Continuous monitoring: We monitor the performance of the MSSP using defined KPIs and SLAs.
Regular service meetings & reporting: In regular jour fixes and service meetings, we discuss performance, identify potential for improvement and ensure that the agreed services are provided.
Change enablement: We support you in implementing changes and adjustments during ongoing operations.
Off-boarding / exit strategy: If necessary, we plan and support the off-boarding of the MSSP and the switch to a new provider.
Maximum defense with the right knowledge
What Implies A Good Vendor Management?
Strategic Partnerships
Good vendor management views service providers as strategic partners, not just contractors. Long-term relationships based on trust and open communication enable the optimal use of the service provider’s expertise and resources.
Performance & Risk Control
Service provider performance is made measurable with clearly defined key performance indicators (KPIs) and service level agreements (SLAs). Continuous monitoring and regular reports help to minimize risks and continuously improve collaboration.
Continuous Optimization
Continuous adaptation is crucial in vendor management. Maintaining relationships, jointly searching for opportunities for improvement and adapting to new requirements maximize the value contribution of external partners.
